Privacy Policy

Privacy Policy


Grace Pharmaceutical Pty Ltd is committed to keeping your privacy protected. The document describes how we handle and use your personal information in accordance with the Privacy Act 1998.


We may use your information to send product information and promotional material to you. We may also notify you of new services, events, articles or updates we think may be of interest to you. If you would rather not receive this information, please contact us at


We may use your information internally to assist in improving the services and aid in problem solving.

Under no circumstances do we sell, trade or rent your personal information to others. When you visit, our server along with other third-party servers such as Google track and record information that your browser sends. This data may include the following: IP address, pages viewed, product viewed, referring sites, time spent on site, product purchase information and other statistics relating to browsing behaviours.


This information does not provide information relating to individual users and is only used for the purpose of collecting and analysing information in order to improve our product offering, user experience and to ensure our marketing is relevant.


Cookies are used on the site to collect information on how you use the site. This data is anonymous and used for analytical purposes and to improve targeted advertising. The information cannot be used to identify any individual. Please note, if you do not accept cookies, you may experience a loss of site functionality.


What is Grace Pharmaceutical Privacy Statement?

Our web server makes a record of your visit and logs the following information for statistical purposes – the user’s server address, the user’s top level domain name (e.g. .com, .gov, .au, .uk, and etc.), the date and time of the visit to the site, the pages accessed and documents downloaded, the referring site and the type of browser used. No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the web server’s logs.


What do we do with the data collected in our privacy statement?

Grace Pharmaceutical uses this information to improve our services and capabilities in operating our business for the consumer. We do not sell, provide, or allow our information to be viewed by any other person other than those employed by Grace Pharmaceutical.


Why do we collect email addresses?

Grace Pharmaceutical Pty Ltd requires email addresses for correspondence in regards to orders placed and registration of users. We do not use these emails for commercial use without prior consent.


How can Grace Pharmaceutical Pty Ltd customers ensure the accuracy of data quality and security in regard to their personal information?

All the information that the customers is collected and stored by Grace Pharmaceutical Pty Ltd. Registered customers can view and alter this information by logging in with their username and password and accessing their account information. The information includes customer profile, addresses, and past orders. Access to this information by Grace Pharmaceutical Pty Ltd staff can only be performed by staff members with a secure password, with access only performed when required. Access to this information is recorded by log files to track unauthorised access and modifications.


Can Grace Pharmaceutical Pty Ltd customers order with anonymity?

As Grace Pharmaceutical Pty Ltd requires a physical address to deliver parcels to and a signature on delivery, anonymity cannot be assured.


How can Grace Pharmaceutical Pty Ltd customers information be removed from our database?

If at any stage, a Grace Pharmaceutical Pty Ltd customer would like their information removed from our database, we require an email with the username, password and any other additional information to do so in order to allow the customer’s profile can be deleted from our records. Please send your request to


By using our website, you are consenting to our privacy policy.

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