Refund policy
Our Promise
We want you to absolutely love your Blue Jacar experience. If your purchase does not meet your expectations due to a damaged delivery, a compromised product, or an incorrect item, our Customer Care team is here to assist you in resolving the issue beautifully and promptly.
Return Conditions
To ensure a seamless return or exchange process, please ensure your request meets the following criteria:
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Return requests must be initiated within 14 working days of receiving your order.
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Items must be returned in their original condition, alongside the original packaging and receipt.
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All returns must be pre-approved by our team before you post the item back to us. Unapproved returns unfortunately cannot be processed.
How to Initiate a Return
If you need to return an item, please email us at info@bluejacar.com.au with the subject line "Return Request." To help us process your inquiry smoothly, please include photographs of the item and the following details in your email:
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Full Name
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Registered Email Address & Contact Number
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Shipping Address
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Order Number & Received Date
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Product Name
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Reason for Return
Our Customer Care team will review your request and reply within 48 hours. Once approved, we will provide you with the next steps and the return address. Please ensure you provide us with the return parcel’s tracking number once it has been posted.
Refunds & Exchanges
Once your return is approved and received at our warehouse, you may choose to receive a replacement item or a refund to your original payment method.
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Refunds: The refunded amount will reflect the exact price paid at checkout (prorated if a promotional code was applied). Please note that promotional vouchers cannot be exchanged for cash.
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Processing Time: Please allow up to 14 working days from the date we receive your return package for your refund or exchange to be fully processed.
Return Shipping
Please note that customers are responsible for the postage fees associated with shipping an item back to Blue Jacar.