FAQs 💬

 

How to cancel a paid order?

If it’s placed within an hour, please contact our customer service team via email: [email protected] and we might be able to proceed order cancellation for you.

Unfortunately, if it’s informed after 1 working day, we will not able to accommodate any cancellation requests as order might have been packed & ready to be collected by courier.

If your order is loaded / posted and you’re still keen on cancelling the order, you’re advised to inform the rider that you would like to reject the parcel upon delivery. Once the parcel is returned to our office, we’ll proceed refund to you.

 

What will I get back after returning the item(s) or order item is out of stock?

You can choose to have either a prorated refund (if promotion code has been applied to order) to your bank account (within 15 business days)

 

How do I return an item?

We absolutely hope you will your Blue Jacar purchase. We will try our best to assist if you’d like to return your ordered item & get a refund (due to wrong ordered item/allergy to product).

Please drop us an e-mail with this Refund Application Form with the email subject “Return Policy”:

Name:
Registered email address:
Address:
Contact No.:
Order No.:
Product Name:
Received Date:
Return Date:
Reason: (For feedback purposes)

Once you have completed the form, please send to [email protected]. Our friendly customer service team will reply to you within 48 hours and advise if your purchase can be processed for return.

 

How much is your delivery fees?

Shipping fees for purchase:

In order to get free shipping for Blue Jacar products: Minimum purchase of $50

 

When will I receive my purchase?

Blue Jacar aims to deliver within the time agreed upon when you checkout. Under normal circumstance, you will be able to receive your purchase within 5-7 working days. During peak period or government restrictions (such as COVID-19 pandemic), please expect to receive your package in at least 14 working days or more.

However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. Our aim is to have your items shipped out from our warehouse as fast as possible except some circumstances where unfortunately it is beyond our control, for example courier service delays, emergency, items out of stock or public holiday.

Please do not hesitate to contact us for help via email: [email protected]